Support

Help,whentherailsmattermost.

Black Mobile carries money, messages and identity for the businesses that run on it — so support isn't a contact form, it's an SLA. Raise a ticket, read the docs, or talk to a human. We answer fast because downtime isn't an option for the people you serve.

P1 acknowledgement
<30 min
Uptime SLA
99.9%
Support hours
08:00–17:00 CAT
Standard reply
<1 business day
How to reach us

Four ways in. Always a human at the other end.

Raise a ticket

Service Desk

Log an issue, track its status, and get a response within SLA. The fastest route for anything account- or integration-specific.

Open the service desk →
Read the docs

Developer Documentation

API references, SDK guides, webhook schemas and code samples for every channel.

Browse docs →
Email us

support@blackkonnect.io

For non-urgent questions and follow-ups. Replies within one business day.

Send an email →
Call us

+267 392 0038

Speak to the team during business hours, 08:00–17:00 CAT, Mon–Fri.

Call now →
Common questions

Answers to what teams ask most.

Can't find it here? The service desk team will get you a precise answer.

Sign in to Black Konnect, open the dashboard, and generate a key under Settings → API Keys. New accounts are provisioned on a sandbox tier immediately; production access is unlocked once your sender IDs and account details are verified.